Privacy Policy

1. Who we are

Imigrando is a Canadian immigration consultancy based in Ontario, Canada. This Privacy Policy explains how we collect, use, share and protect your information when you use our website, the triage chat and the free guided assessment.

By using the site and services, you agree to the practices described here. If you do not agree, please do not use the site.

2. Information we collect

• Contact data: name, email, phone and the message you send when you complete the contact form or request a consultation.
• Billing data: if you purchase a paid service, the data needed for payment, processed by payment providers.
• Usage data: technical information collected automatically, such as IP address, browser type, pages visited and access times.
• Cookies: small files used to make the site work and to understand how it is used.

3. The triage chat and guided assessment are anonymous

The triage chat and the free guided assessment are designed not to collect personal or sensitive data. The automated assistant does not ask for your full name, documents, passport number or identifiable details of your case. We ask that you also do not share that kind of information in these tools. If you want your case handled on an identified basis, the correct channel is direct contact with the team.

4. How we use your information

We use the information to respond to your requests, provide and improve our services, process payments where applicable, comply with legal obligations and communicate with you about your service.

5. Information sharing

We do not sell or rent your personal information. We may share it only: with service providers that help us operate (for example, payment processors), to the extent necessary; when required by law, court order or legal process; and with your consent.

6. Where we store it and for how long

Your information is stored and processed in Canada. We keep your data only as long as needed to provide the service and meet legal obligations, after which it is deleted or anonymized.

7. Your rights

You may request access to, correction of, or deletion of your personal data, and withdraw consent. These rights are provided by applicable laws, including PIPEDA (Canada), Law 25 (Quebec) and the LGPD (Brazil). To exercise them, contact us through the channels below. We will respond within the legal timeframes.

8. Cookies and analytics

We use cookies and analytics tools to understand site usage and improve it. You can manage or disable cookies in your browser settings, noting that this may affect some features.

9. Security

We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is 100% secure, but we work to reduce risk.

10. Changes to this policy

We may update this Privacy Policy. The revised version will be posted on this page with the update date. Continued use of the site after posting means you agree to the changes.

11. Contact

Questions about privacy or requests regarding your data can be sent to info@imigrando.com.